New updates on May, 2025:
Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.
We updated the RingCentral Terms of Service on March 11, 2024. These changes will be effective April 11, 2024, to customers who signed up for RingCentral service before March 11, 2024. View a record of the previous Terms of Service here.
THESE ONLINE TERMS OF SERVICE, including the Order(s) and any applicable Service Attachments, which by this reference are incorporated herein (“Agreement”), are a binding agreement between RingCentral, Inc., a Delaware corporation with its primary office at 20 Davis Drive, Belmont, CA 94002, (“RingCentral”), and the legal entity identified in the Order (“Customer”). RingCentral and Customer may be individually referred to as a “Party” or collectively as the “Parties.”
RingCentral provides services and equipment intended solely for business use, pursuant to the terms and conditions set forth in this Agreement and on the condition that customer accepts and complies with this Agreement. By electronically signing this Agreement, Customer (a) accepts this agreement and agrees that Customer is legally bound by its terms; and (b) represents and warrants that: (i) its representative is 18 years of age or of legal age to enter into a binding agreement; and (ii) has the right, power, and authority to enter into this agreement on behalf of the corporation, governmental organization, or other legal entity, and to bind such organization to these terms. If Customer does not agree to the terms of this agreement, neither Customer nor its End Users may download, install, or use the services or equipment.
The Parties agree as follows:
1. Definitions
Capitalized terms not defined have the meaning given to them in Attachment A.
2. Ordering and Term
A. Ordering Services
Customer may order Services by submitting electronically an Order in the format provided by RingCentral on the RingCentral website or, for subsequent orders, via the Administrative Portal. The Order will identify the Services requested by Customer together with: (i) the price for each Service; (ii) scheduled Start Date; (iii) and products leased, licensed or sold to Customer, if any.
An Order will become binding when it is executed by the Customer and accepted by RingCentral. RingCentral may accept an Order by commencing performance of the requested Services. The Services will begin on the Start Date, as identified in the applicable Order. Customer may purchase additional Services, software, and equipment through Orders via the Administrative Portal.
B. Services
The following are the Services provided by RingCentral (not all Services are available in all locations) and the descriptions are incorporated into and form a part of this Agreement:
RingEX, Avaya Cloud Office by RingCentral, Rainbow Office by RingCentral, and Unify Office by RingCentral described at https://www.ringcentral.com/legal/mvp-service-attachment.html.
RingCentral Contact Center Services, described at https://www.ringcentral.com/legal/contact-center-svcs.html.
RingCentral Engage Digital Services, described at https://www.ringcentral.com/legal/engage-digital-svcs.html.
RingCentral Engage Voice Services, described at https://www.ringcentral.com/legal/engage-voice-svcs.html.
RingCX Services described at: https://www.ringcentral.com/legal/service-attachement-ringcx-services.html
RingCentral Video Pro, Unify Video by RingCentral described at: https://www.ringcentral.com/legal/service-attachment-ringcentral-video.html.
RingCentral Professional Services, described at https://www.ringcentral.com/legal/professional-services-attachment.html.
Add-on Services. Customer is responsible for reviewing additional terms and conditions that may apply to RingCentral add-on services (where available) and certain Advanced Support Services listed on this order form, and which are available at https://www.ringcentral.com/legal/add-on-services.html
C. Equipment
Subject to availability based on brand and Customer location, Customer may purchase or rent equipment from RingCentral for use with the Services. The terms and conditions that govern any such transaction can be found at:
- (i) Purchase: https://www.ringcentral.com/legal/ringcentral-hardware-terms-conditions.html.
- (ii) Rental: https://www.ringcentral.com/legal/lease-rental.html.
- (iii) Device as a Service: https://www.ringcentral.com/legal/daas-agreement.html
9. Data Protection
A. Data Privacy
RingCentral respects Customer’s privacy and will only use the information provided by Customer to RingCentral or collected in the provision of the Services in accordance with the RingCentral Data Processing Addendum. RingCentral may update it from time to time and provide notice to Customer as required by applicable laws.
B. Data Security
RingCentral will take commercially reasonable precautions, including, without limitation, technical (e.g., firewalls and data encryption), administrative and physical measures, to help safeguard Customer’s Account, Account Data, and Customer Content against unauthorized use, disclosure, or modification.
C. Software Changes
RingCentral may from time to time push software updates and patches directly to Customer’s device(s) for installation and Customer will not prevent RingCentral from doing so. Customer must implement promptly all fixes, updates, upgrades and replacements of software and third-party software that may be provided by RingCentral.
New updates on May, 2025:
Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.
D. Data Accessed
Our application accesses limited Google user data through the Google Sheets API. Specifically, it may access spreadsheet content that the user explicitly grants permission to via Google OAuth for the purpose of creating, updating, and managing a user’s Scheduled Messages data table. No other Google account data (such as Gmail, Drive files, or Calendar events) is accessed.
E. Data Usage
The accessed Google Sheets data is used solely to enable and manage the Scheduled Messages feature, which allows users to store and modify message scheduling information. The application does not use Google user data for advertising, data mining, analytics unrelated to feature performance, or for training generalized AI or ML models. All operations are strictly limited to functionality requested by the user within the application.
F. Data Sharing
Google user data obtained through the Google Sheets API is not shared with any third parties. Data is only used within the scope of the user’s account for the operation of the Scheduled Messages feature. The application does not sell, lease, or otherwise distribute user data to external entities. Data may only be shared with Google APIs as necessary for the functioning of Google services, and always in compliance with the Google API Services User Data Policy and the Limited Use requirements.
G. Data Storage & Protection
All accessed Google Sheets data is stored securely in accordance with industry standards. Data transmissions between the application and Google’s APIs use HTTPS and OAuth 2.0 for authentication. Any locally cached data is encrypted in transit and at rest. Access tokens are securely stored and refreshed only as necessary to maintain functionality. The application enforces least-privilege access controls and regularly reviews permissions for compliance and security.
H. Data Retention & Deletion
Google user data is retained only as long as necessary to support the user’s Scheduled Messages functionality. When a user revokes Google authorization or deletes their account, all associated Google Sheets access tokens and locally stored data are promptly deleted. Users can also contact support to request deletion of their associated data at any time. The application ensures compliance with Google’s data deletion requirements and user data rights under applicable privacy laws.
10. LIMITATION OF LIABILITY
A. Excluded Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND, OR LOSS OF DATA, PROFITS, OR GOODWILL, WHETHER ARISING UNDER CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY, EVEN IF SUCH DAMAGES WERE FORESEEABLE.
B. Direct Damages
EXCEPT AS SET FORTH HEREIN, THE TOTAL CUMULATIVE LIABILITY OF THE PARTIES UNDER THIS AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE UNDER THIS AGREEMENT DURING THE PREVIOUS SIX (6) MONTHS.
C. Survival
The limitations of liability contained in this Section will survive termination or expiration of this Agreement.
11. Indemnification
A. Indemnification Obligations
Customer agrees to indemnify and defend RingCentral and its Affiliates from and against any and all third-party claims arising out of or in connection with: (i) material violation of applicable Law by the Customer or its End Users; (ii) use of the Services in a manner not authorized by this Agreement; (iii) failure to promptly install any required updates; or (iv) claims relating to Customer Content.
B. Procedures
Any Party seeking defense or indemnification must provide prompt written notice of the claim and reasonable cooperation in the defense. The indemnifying Party will have control of the defense and settlement, subject to the indemnified Party’s right to participate at its own expense.
12. Warranties
A. RingCentral Warranty
RingCentral will provide the Services using a commercially reasonable level of skill and care, in compliance with applicable Laws.
B. Customer Warranty
Customer’s and its End Users’ use of the Services must at all times comply with applicable Laws and this Agreement.
C. Disclaimer
EXCEPT AS SPECIFICALLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED “AS IS” AND RINGCENTRAL MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
13. Dispute Resolution
A. Good Faith Attempt to Settle Disputes
Each Party will make a good faith effort to resolve disputes through negotiation before initiating litigation.
B. Venue
Any action must be brought exclusively in the courts of San Francisco, California, USA.
C. Equitable Relief
Either Party may seek injunctive or other equitable relief to prevent unauthorized use of its Intellectual Property or Confidential Information.
14. Miscellaneous
A. Relationship of the Parties
RingCentral and Customer are independent contractors; this Agreement does not create a partnership or joint venture.
B. Assignment
Neither Party may assign the Agreement without prior written consent, except to an Affiliate or in connection with a merger or acquisition.
C. Notices
All notices must be sent in writing to the addresses specified in the Agreement or via electronic means acknowledged by the recipient.
D. Force Majeure
Neither Party will be liable for failure to perform due to causes beyond its reasonable control.
E. Entire Agreement
This Agreement constitutes the entire understanding between the Parties and supersedes prior agreements.
Attachment A – Definitions
“Account” means the numbered account established with RingCentral and associated with the Services. “Customer Content” means all content transmitted or stored through the Services by Customer or its End Users. “Data Processing Addendum” refers to the agreement located at RingCentral DPA. “Effective Date” means the date the Customer’s first Order is accepted by RingCentral. “Services” means all communication and collaboration products and services provided under this Agreement.
